Frequently Asked Questions
General FAQ
First of all, confirm you're checking the same email address you used to register. I don't know about you, but I have about 5 different email addresses!
If you are brand new to my online programs, you may have been prompted to create a password at checkout. Use those credentials to log in at https://learn.straightanursingstudent.com/login
If you did not create a PW at checkout, please check your inbox (and spam folder) for an email from Straight A Nursing.
If you can't locate that email, or you've forgotten your password. No worries!
Simply go to the login page and click on the "forgot password" link.
If you have another question about Bootcamp or another online program, there are more specific FAQs below...keep scrolling!
Usually, this is because the email landed in your spam or promotions folder. Check there first and then reach out to us at support@straightanursingstudent.com if you cannot locate it.
Our planners are available in our Etsy shop!
For more planner-related questions, scroll to the bottom of this page!
The easiest way to find specific podcast episodes is to enter the topic into the SEARCH bar located in the top right of every page.
Alternatively, you can also choose PODCAST from the navigation menu and use the drop-down to select broad categories such as "pediatrics" or "fundamentals."
All Straight A Nursing live events are in the Pacific time zone. Click here to easily convert to your time zone.
While I wish I could help every single student, I simply don't have time to offer one-on-one tutoring. Many students find support and success through one of my online programs.
We do not provide free access to our readers by placing infographics or links to other sites. If you would like to advertise or collaborate in some way, please fill out this form.
All content on the Straight A Nursing website is written by Nurse Mo. If you are interested in a collaboration, please fill out this form.
We love interviewing people who can bring immense value to our audience. If that sounds like you, please fill out this form.
Ooooh, sounds fun! Please fill out this form and specify this is for an interview on your podcast. Thank you!
PayPal holds payments for various reasons, all of which are outside of our control. If you are concerned about a payment you made through PayPal that is still pending, you need to reach out to PayPal.
Once the transaction completes, your enrollment will be finalized. Because of the delay, you may not have been prompted to create a password.
You can try logging in at https://learn.straightanursingstudent.com/login (using the "forgot password" link), or send an email to us so we can add you manually. Please supply the email address you enrolled with.
Due to the many emails I receive and the fact that I want you to learn how to be resourceful, I simply cannot respond to questions that are easily searchable. Writing to ask for the definition of a word, a time-zone conversion, or specifics about a particular nursing school program are best answered by your good friend, Ms. Google 🙂
Have a general question not covered here? Please get in touch! We will reply within 2 business days.
Online Programs FAQ
First, ensure the coupon code hasn't expired.
If you are using a coupon code that should be valid, the most likely problem is that the page has cached a prior version. Please try...
- An incognito browser
- A different browser altogether
- A different device
- Clear your cache
For more information about caching, you can read all about it here.
Step by step instructions for clearing your browser cache:
All Straight A Nursing programs can be accessed through a single login here.
If you don't remember your password, no problem! Just click "forgot password" to get a reset link sent to you.
If you can't remember the email address you used to register, please send an email to support@straightanursingstudent.com and provide your name, the program you purchased and the approximate date. Thank you!
The developers are aware of this glitch and are working to fix it. In the meantime, you can try using an incognito browser or simply using a different email address.
Once you create your new account, just send us an email and we will happily merge the two to your preferred email address.
Thanks for your patience!
We gave Bootcamp a big facelift in November, 2021 so if you originally enrolled prior to that date, the old Bootcamp has been replaced.
Click on MY LIBRARY in the upper right corner to be taken to your new and improved Crucial Concepts Bootcamp.
If you don't see it, check to see if there are multiple pages 🙂 If that does not help, then please reach out to support@straightanursingstudent.com
We recommend giving yourself two weeks to get through the lessons comfortably...after all, I'm pretty sure you have a lot going on in your life and it's good to let the lessons "settle in" a bit before you jump to the next one.
However, if you are short on time, there are alternate pathways provided once you're inside the course. You'll see these listed in the Bootcamp Roadmap document.
Once nursing school starts it's "game-on!" For now, take your time and enjoy learning how to make the successful transition from pre-nursing to nursing student!
You can start Bootcamp at any time and proceed at your own pace. You can also re-take the course as many times as you like for the duration of your enrollment!
We do, however, STRONGLY encourage you to complete the entire course before nursing school begins in order to get the most benefit.
Absolutely! Many students have enrolled between semesters to solidify core concepts and "re-set" after a challenging course. Additionally, students find that it's beneficial to go through Bootcamp before the start of every semester.
You can explore all the details about Bootcamp at https://learn.straightanursingstudent.com/crucial-concepts
Yes! Everything in Confident Calculations is in Module 5 of Crucial Concepts Bootcamp.
If you self-registered, you have unlimited access to the programs.
If the program was purchased for you by your school, you have access for two years.
Yes! Our programs go on sale periodically throughout the year.
Crucial Concepts Bootcamp goes on sale in April, July, and again in late November/December.
If you follow @straightanurse on Instagram or the Straight A Nursing Facebook page, you'll see posts announcing each sale. You can also sign up to receive email notifications here on the website.
Straight A Nursing online programs are based in core nursing knowledge, and much of this translates around the globe. Though scope of practice can vary, some things stay the same...pathophysiology, signs/symptoms, dosage math, etc...
Hi there! If you're writing about one of your Crucial Concepts Bootcamp bonuses, please reach back out and let us know which one you are referring to so we can get you sorted.
If you are inquiring about how to get the Med Surg Study Guide ("social share" bonus), those instructions are included in your welcome email. Please check your spam and promotions folders for that email.
If you're simply awaiting delivery of your bonus, we'll get it out to you within two business days (but usually a lot faster!).
While CCB is intended to prep you for nursing school specifically, there are several modules that you could begin utilizing right away to help you with your prerequisite classes. These include:
- Module 6 - taking notes, study tactics
- Module 8 - key physiology review
- Module 9 - organization tips
- Module 10 - writing tutorials
The refund/return policy for our online programs is clearly detailed in the FAQ of each program. If your request does not meet these parameters, we will assume you were redirected to this FAQ.
If your request falls within the guidelines you agreed to at time of purchase, we'll be in touch!
You can review available online programs details here:
Have a question about our online programs that's not covered here? Please get in touch! Our usual response time is two business days.
Study Sesh FAQ
All Straight A Nursing programs can be accessed through a single login here.
If you don't remember your password, no problem! Just click "forgot password" to get a reset link sent to you.
If you can't remember the email address you used to register, please send an email to support@straightanursingstudent.com and provide your name and the approximate date of purchase. Thank you!
First, check your email (spam and promotions folders, too!) for a message containing this link. If you can't locate it, no problem!
Simply log in to the online portal and click on MY LIBRARY if it doesn't take you there automatically. Go to Study Sesh Accessories and view the video "Getting Started with Study Sesh."
At minute 7:47, I specifically tell you how to get the unique URL that you'll add into the podcast player. You'll also see short videos specific for adding the podcast to Apple Podcasts and Google Podcasts.
Thanks so much and I can't wait to study with you!
If you are trying to access the Study Sesh with the red graphic, that version has been retired. We upgraded Study Sesh in October 2021, but you must have missed the many emails and announcements we made...no worries! We got you!
Please go to the login page and click on the "forgot password" link so you can reset your password and log in.
If you are enrolled in one of my other online programs such as Bootcamp, then it is the same login/password.
Then, start by watching "Getting Started with Study Sesh" to learn everything you need to know to add the new Study Sesh to your podcast player. It's easy, I promise!
If you are having trouble viewing the YELLOW Study Sesh podcast (after adding it to your podcast player), please let us know by emailing support@straightanursingstudent.com.
You can learn more about this private podcast here.
Have a question about Study Sesh not covered here? Please get in touch! We will reply within two business days...and sometimes sooner 🙂
Planner FAQ
If you’re having trouble locating your digital download file from Etsy, start with this video which shows you where to access your past purchases in Etsy. If that doesn't help, then this article provides great tips!
You can also go through this checklist to troubleshoot your Etsy download issue:
- Check that you are downloading from the Etsy website on your desktop or laptop, not the Etsy app on your mobile device.
- Check that you are logged into the same Etsy account you used to purchase.
- If you purchased just a few moments ago, it may take a moment for your payment to go through. Be patient and check again in a few minutes!
- If you paid via e-check, it can take hours to days for your purchase to finalize. Please be patient 🙂
- If you’re trying to download it directly into GoodNotes and having trouble, first download it to your device/cloud and then import it into GoodNotes.
If none of these steps work for you, please reach out through Etsy and provide an email address so we can send you your files directly. Thank you!
Our planners are available in our Etsy shop!
The July digital planners are made available in May so please check back then! The printed planners are undated, so there's no need to wait...you can start anytime!
The printed planner is undated and always available. Yay!
The digital planners start in January and July. The January digital planners go on sale in October and the July planners go on sale in May.
Sorry, we are not able to create custom orders.
The digital planners (for iPad or other tablet use) are not optimized for printing.
The digital planner is designed for use with iPad apps such as GoodNotes or Notability (though I personally prefer GoodNotes because of the page-turning functionality).
However, it should work with any app that allows you to "write" on PDFs using an electronic pencil.
The digital planner is a PDF with hyperlinks. It should work on any tablet device that allows you to use a compatible writing tool such as a stylus or Apple Pencil. You will need an app that enables annotation of PDFs. Many students use GoodNotes or Notability for this.
Instructions for how to import the file into your GoodNotes app are sent with purchase.
I do not provide tutorials on how to use GoodNotes or other apps; these apps are heavily supported and there are many wonderful online tutorials available.
While some students have utilized the digital planner with OneNote, it is not optimized for this purpose and I do not provide any instruction for how to use it in this way.
To prevent this, simply "lock" your screen so it doesn't rotate when you switch from portrait to landscape view.
Please refer to the instructions sent with your download file. You need to de-select the writing tool to enable your stylus/pencil to act as a "clicker" and not a "writer."
Have a planner question not covered here? Please get in touch! We will get back to you within two business days. Chat soon!